Privacy Policy
Bone Appétreat collects only the information needed to run the store. When you place an order we collect your name, email address, phone number, billing and shipping address, and the details of what you bought. When you use our contact or event forms we keep your message and the contact details you give us. When you join our newsletter we store your email address with our email provider.
We use this information to fulfill and ship orders, arrange market pickup, reply to your messages, send order updates and, only if you opt in, our newsletter. Card payments are handled by our payment processor; we never see or store your full card number. We never sell or rent your information.
Your information is shared only with the services that help us operate: our website host, our payment processor, shipping carriers for shipped orders, and our email newsletter provider. The site uses cookies to keep your cart and checkout working and to remember you if you create an account.
We keep order records as long as needed for bookkeeping and tax purposes. You can unsubscribe from the newsletter with the link in any email, and you can ask us to see, correct or delete your personal information at any time through our Contact page.
Terms & Conditions
Placeholder — needs Angela’s approval[Standard store terms: order acceptance, pricing, availability of small-batch items, and limitation of liability. To be finalized with Angela before launch.]
Shipping Policy
We ship within the United States. Shipping cost is calculated at checkout. Treats are baked in small batches and packed for freshness. Frozen treats (Pupsicles and Pup Cups) are pickup only. Prefer to skip shipping? Choose free pickup at checkout and collect your order at the Bone Appétreat booth at Tradition Farmers Market, Sundays 9 AM–2 PM, Port St. Lucie.
Return & Refund Policy
We want you and your pup to be happy with every order. Because every situation is a little different, refunds and replacements are handled case by case at management’s discretion.
If your treats arrive damaged, or go bad before their best-by date, we’ll make it right with a replacement or a refund (at management’s discretion). Just reach out through our Contact page and let us know what happened.
If your dog simply isn’t a fan of a flavor, we’re sorry to hear it! Since our treats are perishable food, they generally aren’t eligible for a refund, but we’re always happy to hear from you and management may still review your situation case by case.
Treat & Feeding Disclaimer
Bone Appétreat treats are snacks for dogs, made with human-grade ingredients, and are not a substitute for a complete and balanced diet. Every dog is different — please review ingredient lists, introduce new treats gradually, and consult your veterinarian about your dog’s individual dietary needs, allergies and portion sizes. Treats are intended for dogs and are not for human consumption.